From February 17th to 19th, Emily Herrick and Lauren Gardner contributed as organizers and participants to the NYC Service Design Jam. Over 48 hours, participating teams researched, designed, and prototyped new services based on this year’s theme of communication and connection. The NYC Jam was only one of concurrent 100 global service design jams aiming to grow the field of service design and customer experience. For a recap of the event see @NYCservicejam.