On Friday, February 27, Reboot and The World Bank welcomed a diverse group of design and development practitioners to our office for a discussion of “My Voice,” a tool to collect citizen feedback and improve public services, piloted last year in rural Nigeria. The World Bank’s Matthew McNaughton and Paula Rossiasco, along with our own Zack Brisson and Nonso Jideofor, reflected on lessons from the launch and discussed with audience members the constraints of working within large development organizations, the practical challenges of creating durable citizen feedback loops using new technologies, and future opportunities for more learning, evaluation, and scaling up.